Patriotic Post
Indians still blame their former colonial masters for many of the social ills that it faces today. Some patriotic Indians will blame the British for the bloody partition of the Pakistan and India. Others will mean the loss of culture under the British rule. And still others will talk about how British rule sapped the Indian economy of its vitality and fervor. If you look at history though, although much of that may be true, the British also gave Indians (albeit unknowingly) an array of advantages that today are manifesting themselves in obvious ways. They gave Indians an intricate system of railways. They gave Indians a well-defined bureaucracy. But most importantly, they gave Indians the English language and it is this that has put India at a great advantage in one particular industry: outsourced technical support.
Although India had a sizeable English-speaking population, in the years before it became economically liberalized, it had dismal telecommunications infrastructure and a non-cooperative government that would have made it impossible for any multinational company to operate an outsourced business here. A combination of historical factors had to fall into place for India to become the premier outsourcing destination for foreign companies. In the early 1990s, the IT industry began to grow mainly due to the high number of qualified technicians and computer engineers present in the country. Around the same time, the Internet revolution had begun as had the laying of fiber optic cables between countries that enabled people to communicate people with each other easier and cheaper than ever before. India, now liberalized, embraced telecommunications and invested heavily in telecom infrastructure. All these factors helped set a foundation for the entry of outsourced technical support to enter India and dig its feet into the opportunity this country provided.
Foreign companies that began to outsource their non-core activities to India began realizing the advantages of their work being sent here. The first major advantage India had over many other countries was a large and well-educated workforce. Although India has a low literacy rate compared to other countries in the world, given the size of its population, it also has a huge number of college graduates and not enough good jobs. Most importantly, they were all willing to work for a fraction of the cost that foreign companies would have to pay back at home. In a typical call center operation in the west, maintaining human resources accounts to more than half the operational costs. In India, however, human resource costs were a fraction of the operational costs. Secondly, foreign countries found India's time zone incredibly useful to help them maintain 24-hour operations without shelling out too much extra. Their offices in the West would finish up for the day just as India was waking up. Work, therefore, could be sent to India and while the West slept, it would be processed and analyzed and sent back to the West to be continued in the morning. The efficiency gains from this operational model were huge. Most importantly, the Indian government has been highly supportive of the outsourced technical support industry, adding yet another reason to an already full basket.
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What Is On YouTube Today?
Interview with a patriotic Indian farmer (Tamil)(part 5).avi
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